UnionBlock OTC is committed to providing effective and transparent procedures for handling client complaints in accordance with the Virtual Financial Assets Act and the Virtual Financial Assets Services Rulebook. All complaints should be sent to email@example.com and will be administered by the Support Team. The Support Team will assess the complaint and determine if it is of a minor nature or requires further investigation by the Compliance Officer (CO). The Support Team will send an acknowledgement letter to the client within 2 business day and log all complaints in the Complaints Register. The CO will investigate serious complaints and update the client on the outcome of the investigation.